JessicaRhaye.com WEBSTORE POLICIES

1. How do I purchase merchandise on JessicaRhaye.com?
We use the common e-commerce analogy of a PayPal shopping basket. As you browse JessicaRhaye.com and add products to your shopping basket it will be listed in your personal PayPal shopping cart for your review before completing the final purchase.   You can then choose to continue shopping by clicking the “continue shopping” button, which will redirect you back to the JessicaRhaye.com store.  When you final decide to CHECK OUT you will be lead through a series of pages were we would collect your shipping info (where you are shipping the items to) and your billing info (credit card and cardholder info), which will be protected by PayPal.  Please CLICK HERE for information on how PayPal will protect your information. 

2. How quickly will my order be processed?
Once the order has been placed it will be shipped within 3-5 business days.

3. How are our e-commerce transactions secured?
Safeguarding your financial and personal information is one of our most important priorities. That’s why we use PayPal, which automatically encrypt all sensitive information sent between your computer and our servers.  CLICK HERE to read about PayPal’s security measures.

4. Which credit cards do you accept?
We accept PayPal, Visa, American Express, and Mastercard.

5. I would like to order some products, however I don't have a credit card. How do I go about ordering something through the mail?
If you prefer to purchase items via mail order, please download the JessicaRhaye.com Order Form and follow the Mail Order Instruction. Once you have figured out your order cost and shipping option, send a cheque or international money order to:

Jessica Rhaye Music
PO Box 6981, Station A
Saint John, NB E2L 4S4
Canada

6. I would like to know what the shipping charges will be before I decide to make a purchase, how can I find this out?
Shipping charges are calculated based on a percentage of the total amount of the purchase. Costumers can expect to pay approximately 14% on merchandise with a purchase price of less then $100 and approximately 9% on any order greater than $100. You can see the calculation for shipping rates before making your final purchase so just select the item you are interested in purchasing and you will see the calculated shipping rate on your shopping cart.

7. How will my merchandise be shipped to me?
JesiscaRhaye.com uses Canada Post, via all available delivery options available in Canada, the United States and for International Orders.

8. International Shipping
Please note that all orders are shipped from our office in Canada, and any items mailed to foreign countries are subject to customs inspection. We provide customs information on all international packages to help your order clear customs in a timely manner. If you still have not received your order within the estimated delivery time provided for the service you have selected, please e-mail store@jessicarhaye.com

9. Customs Charges
Items mailed to foreign countries may be subject to customs duties or fees. JessicaRhaye.com is not responsible for any fees applied to your order. If any customs duties or fees are applied to your order, it is the recipient's responsibility to pay for these charges. Because JessicaRhaye.com is based in Atlantic Canada you can†expect to be pay the Harmonized Sales Tax at a rate of 13%.

10. JessicaRhaye.com's Shipping Return Policy
All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.

Please send all returns to:

Jessica Rhaye Music
PO Box 6981, Station A
Saint John, NB E2L 4S4
Canada